Free Reports

1-888-564-5334

Protect all your mission-critical DATA! Automatic Offsite Backups Fast. Secure. Reliable. No Credit Card Required Free 24/7 Phone Support Starting under $10/mo NEVER lose data to hard drive crash, accidental changes & deletions, file corruption, fire, flood, theft, viruses, etc. Award-winning backup service 1,000s of business clients Remote file access, versioning, secure file sharing & more World-class, mirrored underground data centers bank-level encryption

Tip: If your computer has issues or will be worked on
you should sign up for this Free 30 Day Online Backup service
and backup the data (My Documents and any other data) that you do not want to lose

Need help fast? This company provides support to the entire U.S.

 Available Monday through Friday 9am-5pm EST
Call us at 888-564-5334 to Schedule an Appointment
 
 First Time users: You must create a Remote Support Profile HERE
 You do not need to if you already have been helped previously
 

REMOTE SERVICES WE DO:

Printer Help - We can help quickly setup and configure your new printer or get your old printer running again.
PC Tune-up - Is your PC running slow? We can speed it up!
Microsoft Office Troubleshooting - Get help with MS Office software issues.
Virus & Spyware Removal - (OS Service) Find out if viruses or Spyware are causing your problems and let us remove them.
General support – need help with something not shown? We can help!

E-mail us if you are interested in learning more

You will be assigned an agent at the time of your appointment 
Read the Terms of Agreement

Download Remote Agent 1 - I have Read the Terms of Agreement

Download Remote Agent 2 - I have Read the Terms of Agreement

We offer affordable technology help and rescue services using a secure connection to your computer.

How secure is the connection really?
End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation

Why choose our service?

It is less expensive than the traditional repair and support in-store or on-site services.
You can watch everything we do to your PC from the comfort of your own home or business.
If we can't fix the problem then the service is free.
You have complete control over the session by "allowing" us to access your PC
You can disconnect us at anytime.
After the session is over we CANNOT access your computer again until you connect to us first
We have been providing IT support to businesses for over 13 years.

How it works

You call us Monday through Friday 9am-5pm to request help (Read the Terms of Agreement)
We collect your information and payment choice and schedule you an appointment time
We issue you either a PIN number that you enter at the top of this page
A small applet will then be loaded on your PC that will remove itself after the session is over
A console window will pop up asking for your permission for one of our techs to connect to your PC
After you authorize the Tech in the console popup window the session will begin
You will then be able to watch everything the Tech does and chat with the Tech using the pop up window
After the session is over the Tech will verify that your problem is resolved and you will be charged using the payment option you selected during your appointment setup
In addition since we value your opinion, a small survey may pop up after the session is over asking for your opinion
After your session, if for some reason you need additional help or instructions for something the Tech did to help you, just call us and if we need to we will connect back to your computer for FREE to answer your questions.
You will receive an invoice for payment at the end of your session.
 
 

Remote Support available in most cases for existing customers without an agreement
PC must be able to connect to internet over high speed line
 Must be scheduled 24 hours in advance

A' la' carte Remote Support Rates Without a service agreement for existing customers
 PC must be able to connect to internet over high speed line
Must be scheduled 24 hours in advance

System Requirements
Windows 98, ME, 2000, XP, Vista or Server 2003
Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) 

E-mail us with your request or question (response sent within 24 hours)

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